Absolutely delighted with the service MCS provide in cost, responsiveness, delivery, knowledge, excellent pre-and post-sales service.
We have been able to use this understanding of the problem to clearly explain what has occurred to our customers, in order to limit the damage to our reputation.
The report has enabled us to quickly gain an understanding of the cause of the issues we have seen, and allowed us to maintain confidence in assembly procedures.
The level of detail that you achieve in your imaging and analysis techniques really is incredible.
Very easy to work with. Very knowledgeable.
The MCS team offered a great service, something we don’t have within our own capability. We were able to rely on MCS providing us with the service we needed for our customer and to get us back on track by aiding our solution. Excellent communication skills from the MCS team, a company I would certainly recommend and use again.
Very professional. Service provided was first class. Resolution to investigation was dealt with efficiently and in a friendly manner, always positively responding to our questions or requests. Equally, the MCS team were able to offer great insight and provide alternative solution to issues at hand.
I have used MCS for investigation work for a number of years now and have always been impressed with the accuracy and thoroughness of the work done, All personnel I have come into contacts with are professional and friendly and willing to offer a pertinent suggestions to assist with our requirements.
MCS have continued to provide valuable support to our engineering team(s) which has enabled us to understand and resolve various product failures and drive design improvements, We have had a number of issues where we needed a fast turnaround and we have found MCS to provide a good level of service helping us to meet business needs.
It was a great pleasure working with you this week. I cannot imagine that it could have gone any better. We are already moving forward based on the information we gathered. The only thing I would change if I could would be to have engaged you and MCS months ago David McElfresh, Distinguished Engineer / Director, Oracle